Old Dominion Freight Line

  • Collections Clerk

    Requisition ID
    Customer Service/Support
    Position Type
    Regular Full-Time
  • Job Description

    Old Dominion Freight Line is recruiting for a Collections Clerk.  The responsibilities of the Collections Clerk position will include calling on past due customers and advise customers on current payment policies.  Must have a desire to build relationships and communicate with our customers to ensure proper payments on a timely basis.  The goal of this role is to minimize the amount of past due payments, by building relationships and educating our customers on Old Dominions payment policies.


    • Make calls to past due customers for payment.
    • Ask questions relating to non-payment or slow payment.
    • Ensure proper billing addresses, linkages, and pricing.
    • Investigate customer disputes and facilitate correction.
    • Establish rapport with customer contacts.
    • Communicate customer needs to other departments.
    • Researches check applications and remittance.
    • Determines when to place in legal for collections.
    • Send ageing documents, invoices and recaps as requested.
    • Handles incoming mail from the customers.
    • Take credit card payments
    • Update spreadsheets and CRM accordingly.


    • High School Diploma or Equivalent preferred
    • Good Telephone Etiquette
    • Spanish speaking is required
    • CRT Experience
    • Proficient with Word and Excel.

    Join the OD Family Today!

    As a Full Time member of our Family, you are eligible to receive:

    • Health, Dental & Vision Benefits
    • Short Term & Long Term Disability
    • Flex Spending Accounts
    • 401(k) retirement Plan
    • Wellness Program
    • Employee Credit Union, Vacation & Holiday
    • "Birthday Holiday” and who doesn’t love some extra attention on their Birthday?
    • Part Time Employees are eligible for some benefits until Full Time employment is available



    Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or  gender expression, sexual orientation, age, disability, pregnancy, genetic information,  military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).



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